Terms of Use Agreement

 

THE FOLLOWING DESCRIBES THE TERMS ON WHICH YOU ACCESS THE SERVICES OF REQUEST ROOMS.

Welcome to the user agreement (the "Agreement" or "User Agreement") for RequestRooms.com. This agreement is between you, the customer (“You”) and Cerbex Limited (the “Company”), the company that owns this website (“Website”). This agreement sets forth the terms and conditions associated with Your use of this Website (the “Terms of Use”). By using the Website, YOU ACKNOWLEDGE YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. If you do not agree to be bound by the terms and conditions of this Agreement, do not use or access our services. This Agreement is effective upon acceptance in registration for new registering users.

1. Customer Eligibility.

Our Website and services are available only to, and may only be used by individuals who can form legally binding contracts under applicable law. Without limiting the foregoing, our services are not available to children (persons under the age of 18) or to temporarily or indefinitely suspended RequestRooms.com members. If you are under the age of 18, you cannot use this service. Further, your RequestRooms.com account (including feedback) and User ID may not be transferred or sold to another party. If You are registering as a business entity, (i.e. Travel Agency, Wholesaler, Group Coordinator, Hotel, or other Travel Services Vendor) you represent that You have the authority to bind the entity to this Agreement. People or business entities using this Website to receive rate quotes without ever doing business through it are subject to account suspension or termination. If You are responding on behalf of a hotel, you must be a full time employee or owner of the hotel that has authorized access to the hotel's reservations system.

2. Terms of Use.

You agree that You (i) will not use the Website to make any speculative, false, or fraudulent reservation, any reservation in anticipation of demand, or for any purpose that is deemed unlawful or prohibited by this Agreement. Violators may be prosecuted to the maximum extent of the law; (ii) will not use any device, software, or routine that interferes or attempts to interfere with the normal operation of the Website; and (iii) will not perform any action that, in the Company’s discretion, imposes a burden or unreasonable load on the Company’s computers. You agree to abide by all other additional terms and conditions applicable to your reservation(s), purchase(s) of goods and services, request(s) to purchase, use of software, and other uses of portions of the Website, including, but not limited to, paying all amounts owed on a timely basis and complying with all rules and restrictions regarding availability of fares, products, programs or services, and use of software. You agree to be legally responsible for the purchase terms related to all of your reservations and for all charges, fees, penalties, duties, taxes, and assessments that result from Your use of the Website. You are encouraged to carefully review the terms of any offer. In certain cases The Company is not the merchant of record for transactions performed on this Website.

3. Confirmation of Reservation.

No reservation is complete until a confirmation and voucher have been issued by the Company. In case of payment by credit/debit card, the Company will verify with the issuing card company that the billing address and credit card verification number You provided is accurate and that Your debit/charge will be accepted. Until such information is verified, the reservation is NOT complete and the rate or fare is subject to change. The Company is not responsible for (i) any transaction that is declined because an issuing company or travel provider declines a credit/debit card; (ii) any transaction that is declined because the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner; nor (iii) any changes in fare or any other charges that may occur before the reservation is complete.

4. Changes and Cancellations.

You are deemed to have agreed to all of the terms and conditions related to Your purchase once Your reservation has been confirmed and the voucher issued. It is in Your best interests to review those terms and conditions carefully at the time they are made available to You. After confirmation, a handling fee of 10 euro per occurrence per day will apply for changes, including, but not limited to, upward revision of group size and changes in arrival date. Company cannot guarantee that requested changes are possible. Rates for additional rooms requested after confirmation may differ from the rates of the rooms already booked. Cancellation terms will be communicated per booking. If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel, you will be subject to a charge of at least one night’s room rate, tax recovery charges and service fees. No refunds will be made for no-shows or early checkouts. You agree to pay any cancellation or change fee that you incur. In some cases, hotels do not permit changes to or cancellations of reservations after they are made, generally for stays during holiday periods or special events. You will be notified before the reservation order is completed and your credit card is charged if a reservation is non-refundable or non-changeable. You agree to abide by the terms and conditions imposed with respect to any conditions imposed with respect to any completed reservation order for a hotel stay as specified on the reservation order form. If the final passenger number is substantially less than the originally confirmed group size cancellation charges may apply.

5. Complaints.

In case of complaints, You should contact Cerbex on the spot in the presence of a hotel staff member in order to communicate the complaint and find a solution acceptable to all three parties. Company will send a fax to You to acknowledge communication of the complaint and confirm the details of the agreed solution. If a change of hotel is requested by You, and the situation or responsibility of Company are not immediately clear, Company will refund any extra booking fees or other costs only afterwards, if compensation is warranted. To claim for compensation You shall fill out a complaint form describing the nature of the complaint and the proposed compensation, attaching the complaint acknowledgement fax sent You by Company. Complaints that have not been communicated to Company on the spot will not be processed. Company shall investigate the complaint and respond with a proposed solution or compensation within 10 working days. The filing of one or more complaints is no reason to delay or adjust any due payments to Company. Compensation and damages will be dealt with separately from the payment process. If the claim is found valid a credit invoice will be raised for the claim amount. Company cannot be held liable if the booked hotel diverts the group to another hotel for urgent last minute reasons provided the alternative hotel is of comparable quality and within reasonable distance of the booked hotel.

6. Reliability of information.

Some of the information on the Website is provided by third parties and may not always be accurate due to the constantly changing nature of the data. All rates, fares, offers, prices, and conditions of sale may be subject to and/or limited by: (a) current availability (b) change without notice; (c) advance purchase, eligibility, or other limitations; (d) travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waiting list restrictions; (e) reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); and/or (f) other conditions/restrictions. Lower prices may be available. The Company is not responsible for the accuracy of the information provided by third parties. Other restrictions or special rules may apply, including but not limited to (i) ID may be required to qualify for certain special rates; (ii) if there are more guests than the reserved room can accommodate there may be an extra person charge, or a larger room may be required by the hotel at a higher rate than the smaller room; or (iii) Your credit card could be charged immediately upon reservation of a hotel room. It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. The Company is not responsible for any inaccuracies in the photos.

7. Copyright & Licenses.

The materials and content on the Website is protected by copyright laws and international treaty provisions, as well as other intellectual property laws and treaties. All title and copyrights in and to the Website are owned by the Company or its suppliers (the “Intellectual Property”). You agree to abide by all additional copyright notices, information, or restrictions contained in any material or content on the Website. You may download any Intellectual Property solely for your personal, non-commercial use, consistent with this Agreement. You may not copy, reproduce, republish, upload, post, transmit, distribute, and/or exploit any Intellectual Property in any way (including by e-mail or other electronic means) without the Company’s prior written consent. Modification or use of any Intellectual Property for any other purpose is a violation of the copyrights, trademark rights, and other proprietary rights. The use of any Intellectual Property on any other site or networked computer environment, or maintaining unauthorized links to the Website, is prohibited by this Agreement. All software, applications, and modules (collectively, "Software") used on the Website are proprietary to or licensed to the Company by other parties. You may not rent, lease, sub-license, assign or permit others to use the Software. Except to the extent such a restriction is unenforceable under local law, You may not modify, amend, reverse engineer, decompile, translate, create a derivative work or dissemble the Software.

8. Information Submitted by Users.

Content You send to the Company, whether via e-mail, forms, messages, ideas, and/or suggestions, becomes the sole property of the Company and is transmitted at Your sole risk. You hereby represent and warrant that You own or have the right to submit the foregoing. Any customer service questions will be answered in accordance with the Company’s "Privacy Policy." You are strictly prohibited from uploading to the Website any material that contains any virus, worm, "trojan horse," time bomb, or similar contaminating or destructive feature. Violators may be prosecuted to the maximum extent of the law.

9. Your Warranties.

You warrant that you are at least 18 years old and possess the legal authority to enter into this Agreement on behalf of Yourself or any organization on behalf of which You are acting. You warrant that You will use this Website in accordance with the terms and conditions of this Agreement. You agree to be financially responsible for all of Your use of this Website as well as for the use of Your name and credit card account to pay for products and services purchased at this Website by others. You also warrant that all information supplied by You in using this Website is true and accurate.

10. Company Responsibilities.

The Company is acting as an intermediary or as an agent for providers of travel-related products and/or services by promoting, selling or accepting reservations or bookings for such products and/or services. The Company shall not be responsible for breach of contract or any actions or omissions on the part of such providers, which result in any loss, damage, delay, or injury to you and/or your travel companion(s), if any. The Company does not guarantee any of such provider’s rates, bookings, reservations or other purchase terms. The Company shall not be responsible for any disruption of travel-related products and/or services, whether resulting from bankruptcy of any travel provider(s), or due to monetary crisis, political or social unrest, labor problems, mechanical or construction difficulties, climatic aberrations, local laws, diseases, novel conditions, including terrorist activities, and/or events of "force majeure" (i.e., those beyond the Company’s reasonable control).

11. Privacy.

The Company does not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. The company views the protection of users' privacy as a very important community principle. The Company understands clearly that you and your information is one of our most important assets. The Company stores and processes your information on secures servers.

12. Liability Limit.

IN NO EVENT SHALL THE COMPANY, OUR SUBSIDIARIES, OFFICERS, DIRECTORS, EMPLOYEES OR OUR SUPPLIERS BE LIABLE FOR LOST PROFITS OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH OUR SITE, OUR SERVICES OR THIS AGREEMENT (HOWEVER ARISING, INCLUDING NEGLIGENCE).

13. Indemnity.

You agree to indemnify and hold the Company and (as applicable) our parent, subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of this Agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party.

14. Legal Compliance.

You shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of our service.

15. Modifications to the Agreement.

The Company reserves the right, in its sole discretion, to change, modify, add, or remove portions or all of these terms at any time. Please check this Agreement periodically for changes.

16. Applicable Law.

This Agreement shall be governed by Hong Kong law.